Privacy Policy

BrainSTIM Therapy

Effective Date: 26/03/25

1. Overview

BrainSTIM Therapy is committed to protecting your privacy and handling personal information in accordance with:

  • Privacy Act 1988 (Cth)

  • Australian Privacy Principles (APPs)

  • Applicable Victorian health records legislation

2. Personal Information We Collect

We may collect:

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Residential address

  • Payment information (processed securely via Tyro)

  • Health, wellness, neurological, and cognitive information

Health and neurological data are treated as sensitive information under Australian law.

3. Children’s Information

  • We collect information about children only with parental or guardian consent

  • Parents or legal guardians must submit information on behalf of minors

  • Children are not permitted to independently submit personal information

4. How We Use Information

We use personal information to:

  • Provide therapeutic and clinical services

  • Manage appointments and payments

  • Communicate with clients and guardians

  • Meet legal and professional obligations

5. Disclosure of Information

We do not:

  • Sell personal information

  • Share information with third parties

  • Transfer information outside Australia

Information is disclosed only where required by law or to prevent serious threats to health or safety.

6. Data Storage & Security

  • All data is stored securely in Australia

  • We use reasonable technical and organisational safeguards to protect information from misuse, loss, or unauthorised access

  • Access is restricted to authorised personnel only

7. Cookies & Website Data

Our website does not use advertising or marketing cookies. If cookies are used, they are limited to essential website functionality.

8. Access & Correction

You may request access to, or correction of, your personal information by contacting us at:
hello@brainstimtherapy.com.au

We will respond within a reasonable timeframe in accordance with the APPs.

9. Complaints

If you believe we have breached your privacy:

  1. Contact us directly so we can attempt to resolve the issue

  2. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC)

10. Policy Updates

This Privacy Policy may be updated periodically. The current version will always be available on our website.